Week five

I had some comunication problems once. A lady came to buy coffee and she asked for a small, well as I was getting her coffee ready she asked if we had half and half, we were out that day so i polite told her so. She said ok then, and so i figured that was ok, until her friend said, so does that mean you dont want the coffee, when I already had it half way filled. She said she didn't and so I simply set it asside, apologized and asked her if there was anything else I could get her.